loomos.ai Privacy Policy

Last Updated: December 31, 2024
Effective Date: January 1, 2025
Please take some time to familiarize yourself with our Privacy Policy. If you have any questions, please contact us.
Introduction
loomos Ins. (“loomos,” “we,” “us,” or “our”) provides account registration, login, and management services through loomos accounts to you. We highly value the protection of your personal information and privacy. This loomos Privacy Policy (the “Privacy Policy”) outlines our commitments and practices regarding the privacy aspects of loomos accounts and is an essential part of the broader loomos Privacy Policy. In cases where there are specific provisions for loomos accounts that conflict with the broader loomos Privacy Policy, the provisions of this Privacy Policy will prevail. For provisions not covered in this Privacy Policy, the broader loomos Privacy Policy will apply.
This Privacy Policy is designed with your needs in mind, ensuring that you have a comprehensive understanding of our personal information collection and usage practices while allowing you to control the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, process, and store the information you provide when using your loomos account.
Please note that the personal information collection and usage rules for specific products or services you use after logging into your loomos account are detailed in the respective product or service’s Privacy Policy. In this Privacy Policy, “Personal Information” refers to information that can identify a specific individual either directly or indirectly by associating it with other information. We strictly adhere to this Privacy Policy in handling and using such information.
Finally, we aim to provide the best possible experience for our users. If you have any questions about our personal information processing practices as described in this Privacy Policy, please contact us at info@loomos.ai to address your specific needs.
1. What Information We Collect and How We Use It
A. Situations Where You Must Authorize Us to Collect and Use Your Personal Information
The purpose of collecting personal information is to provide you with products and/or services applicable to your loomos account and to ensure that we comply with relevant laws, regulations, and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to offer you the corresponding services or respond to issues you encounter.
loomos will only collect and use the personal information you provide for the purposes stated in this Privacy Policy. When providing the following service functionalities, we may process your relevant personal information in specific ways. These functionalities include:
1. Providing Basic Account Functions
Registration or Login
When registering, you need to provide a mobile phone number or email address as your loomos account name. After successfully registering a loomos account, you can log in to various loomos system applications or services at any time using your loomos account. To ensure that all system applications or services that support loomos account login on the same device can accurately access loomos account services and determine the login status of the loomos account, we need to obtain the list of installed applications.
After you log in to your loomos account, the loomos account enables the auto-login feature when you use loomos system applications or services, providing you with a seamless service experience. These applications or services will collect your loomos account information to provide login services.
To offer a convenient login experience, you can choose to auto-fill your mobile phone number during registration or login. To do this, we need to obtain your device model, system version information, and network status. These functionalities may require you to grant us network permissions and Wi-Fi status permissions on your device to enable the collection and use of the involved information.
Completing Account Information
During your use of various services provided by loomos, you can enhance your experience by completing basic information such as your avatar, nickname, gender, and setting security questions. Not providing this information will not affect the basic functions of your loomos account.
2. Functions Necessary to Ensure Registration and Login Security
To enhance the security of our systems when you use our products and/or services, more accurately prevent phishing and fraud, and protect account security, we will verify your identity through SMS, email, password, and security questions.
For risk control purposes, we will also collect your registration/login time, device-related information (such as device IMEI/OAID on Android Go, device model, operating system version), device sensor information (e.g., gyroscope, acceleration), Bluetooth address, and network information (such as Wi-Fi SSID, commonly used login IP address). To do this, we need to obtain your device information permissions and collect your device IMEI/OAID to ensure the security of your registration or login environment. Additionally, we will provide your mobile phone number or email address to third parties (such as mobile phone number risk level databases and carrier secondary number verification services) for verification to ensure your account’s security.
B. Situations Where You Can Choose Whether to Authorize Us to Collect and Use Your Personal Information
To enhance your experience using your loomos account, the following additional features may collect and use your personal information. If you do not provide this personal information, you can still use your loomos account, but you may not be able to use these additional features. These additional features include:
1. Family Services
You can invite your family and friends to share loomos services, content, and purchase items through the Family Services feature. For this, we will collect your loomos ID and the loomos ID/mobile phone number/email address of the invitees.
2. Minor Accounts
You can create exclusive loomos minor accounts for your underage children. You need to authorize us to obtain your minor child’s account nickname and date of birth information. We will record your minor child’s date of birth and update the account status promptly when your minor child turns eighteen. Additionally, you need to provide us with the mobile phone number you use to bind the minor account (which has not registered a loomos account) to facilitate subsequent login, account security, and verification operations.
C. Situations Where We Collect and Use Personal Information Without Your Consent
You acknowledge that we may collect and use your personal information without your consent in the following situations:
1. Related to national security or defense.
2. Related to public safety, public health, or significant public interest.
3. Related to criminal investigation, prosecution, trial, and execution of judgments.
4. To protect the vital legitimate rights and interests of the personal information subject or another individual, where obtaining consent is difficult.
5. Personal information that the data subject has made public.
6. Personal information collected from legally and publicly disclosed sources, such as legitimate news reports and government information releases.
7. Necessary for the performance of a contract you have requested.
8. Necessary to maintain the safety and stability of the provided products and/or services, such as discovering and addressing product or service malfunctions.
9. Necessary for legitimate news reporting.
10. Necessary for academic research institutions to conduct statistical or academic research based on public interest, provided that any personal information included in the research results is anonymized.
D. Situations Where We Obtain Your Personal Information from Third Parties
In some legally permissible cases, we may obtain your personal information from third parties. For example, you authorize a third-party account to bind with your loomos account and log in to use loomos services or authorize the import of your information from third-party platforms, such as avatars and nicknames. For risk control purposes, we may verify the security of your mobile phone number through third parties (such as mobile phone number risk level databases and carrier secondary number verification services) to understand whether your current registration/login environment is secure. When you use one-click login services, we obtain your mobile phone number from carriers. When your family or friends invite you to use shared services, you enter your loomos ID and mobile phone number.
E. AI Services Description
You can view your conversations with loomos AI through the “loomos” app interface to understand the service status. The loomos app will not collect your voice or other personal information unless you activate the AI voice assistant.
F. Non-Personal Information
We may also collect other information that cannot identify a specific individual (i.e., information that is not personal information), such as statistical data generated when you use specific services, like login/logout records, interaction records, and error records when using loomos account services. The purpose of collecting such information is to improve the services we provide to you. The categories and quantities of information collected depend on how you use our products and/or services. We aggregate this information. For this Privacy Policy, aggregated data is considered non-personal information. If we combine non-personal information with personal information, it will be treated as personal information during the period of combination.
2. How We Share, Transfer, and Disclose Your Personal Information
A. Sharing
We do not sell any personal information to third parties. However, we may share your personal information with third parties (as defined below) to provide or improve our products or services, including providing products or services based on your requests. If you no longer wish to allow us to share this information, please contact us at info@loomos.ai.
1. Related to National Security or Defense; Voluntarily Chosen Sharing
With your explicit consent or voluntary choice, we share the information within the scope you have authorized with third parties you designate.
2. Sharing Your Personal Information with Third-Party Service Providers
When you use your loomos account to log in on third-party websites/apps, we obtain your authorization. The authorization page will display the specific authorization objects and types of authorization information. After you consent, we will transmit your authorized information (depending on the nature of the third party’s services and products) to the third party. If you do not agree to the third party obtaining your personal information, please do not consent to the authorization.
Please note that while we will employ encryption and other measures to protect your information’s security, the personal information at the third party’s end will be subject to that third party’s Privacy Policy. We recommend that you carefully read the third party’s Privacy Policy, just as you read this Privacy Policy. You can revoke your authorization to the third party at any time by clicking “Bind Authorization” in the loomos App.
Some service content in this business is provided by third-party service providers. Therefore, we need to provide certain personal information to these third-party service providers. We share your personal information with affiliates, partners, and third parties in such situations. If we share your personal information with these third parties, we will employ encryption and other measures to protect your information’s security. For companies and organizations with whom we share personal information, we will reasonably review their data security environments and sign strict data processing agreements with them, requiring third parties to implement adequate protection measures for your information and strictly comply with relevant laws, regulations, and regulatory requirements.
B. Transfer
We will not transfer your personal information to any company, organization, or individual except in the following circumstances:
1. With Your Explicit Consent: After obtaining your explicit consent, we may transfer your personal information to other parties.
2. Involving Mergers, Divisions, Dissolutions, Bankruptcy Declarations, Acquisitions, etc.: When it is necessary to transfer your personal information due to mergers, divisions, dissolutions, bankruptcy declarations, acquisitions, or similar reasons, we will inform you of the recipient’s name and contact information. We will require the recipient to continue fulfilling the obligations of a personal information processor. If the recipient changes the purposes or methods of processing as stipulated in this Privacy Policy, they must re-obtain your consent in accordance with regulations.
C. Public Disclosure
We will only publicly disclose your personal information in the following circumstances:
1. With Your Explicit Consent.
2. Based on Legal Requirements: In cases where laws, legal procedures, litigation, or government authorities compel us, we may disclose your personal information to the relevant regulatory authorities.
3. Retention Policy
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal requirements. Once the collection purpose is achieved, or upon your request for deletion or account termination, or if we discontinue the relevant product or service, we will cease to retain your personal information and will delete or anonymize it. If it is for public interest, scientific, historical research, or statistical purposes, we will retain the relevant data in accordance with applicable laws, even if further data processing is unrelated to the original collection purpose.
4. Your Rights
A. Control Settings
We recognize that everyone has different concerns regarding personal information protection and privacy rights. Therefore, we provide several options within your loomos account to limit the collection, use, disclosure, or processing of your personal information and to control your privacy settings:
• Click Settings > My Account on your device to view and change account security information, personal information, authorized bindings, and device management.
• Use Settings > My loomos Account > User Agreement/Privacy Policy or contact us at info@loomos.ai to submit a refusal to withdraw consent within the User Agreement and Privacy Policy section.
• Log in or log out of your loomos account.
If you have previously consented to our use of your personal information for the above purposes, you can change your decision at any time by contacting us at info@loomos.ai.
B. Your Rights Over Your Personal Information
Under the applicable laws and regulations in your country or region, you have the right to request access to, copy, correct, or delete any personal information we hold about you (hereinafter referred to as “requests”). Additionally, to safeguard your rights to withdraw consent for personal information processing and to terminate your account, we provide relevant operational settings on the respective pages.
If you have any questions about your rights regarding your personal information, please contact us through the contact information provided in Article 9 of this Privacy Policy or via info@loomos.ai.
For more detailed information related to your personal information within your loomos account, you can access and modify it through the info@loomos.ai email or by logging into your account on your device. For other information, please contact us at info@loomos.ai.
Most laws require that requests made by data subjects meet specific criteria. This Privacy Policy requires that your requests comply with the following conditions:
• Submitted through our dedicated request channels, and for the protection of your information’s security, your requests should be in writing (unless local laws explicitly allow oral requests).
• Provide sufficient information for us to verify your identity, ensuring that the requester is the data subject themselves or a legally authorized person.
Once we have sufficient information to verify and process your request, we will respond within the timeframe stipulated by applicable data protection laws. Specifically:
• Based on your request and applicable laws, we can provide a copy of the personal information records we have collected and processed about you free of charge. If you make other requests regarding related information, we may charge you a reasonable fee based on relevant applicable laws and actual administrative costs.
• If you believe any information we hold about you is incorrect or incomplete, you can request the correction or completion of your personal information based on the purpose of use.
• Depending on the laws and regulations applicable to you, you may have the right to request that we delete your personal data. We will evaluate your deletion request and, if it meets the relevant provisions, take appropriate steps, including technical measures, to process it. After you or we assist you in deleting the relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from backup systems. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.
We reserve the right to refuse to process requests that are substantively meaningless, overly repetitive, infringe on others’ privacy rights, require disproportionate technical work, or are not required under local laws. We also reserve the right to refuse requests for information that has already been made public or provided under confidentiality conditions. If we believe that aspects of a data deletion or access request may prevent us from lawfully using the data for the aforementioned anti-fraud and security purposes, we may also refuse the request.
C. Obtaining a Copy of Your Personal Information
You can contact us at info@loomos.ai to obtain a copy of your personal information. After verifying your identity, we will send a copy of your personal information to your registered email address within 15 business days based on your request.
D. Withdrawing Consent
You can withdraw your consent by submitting a request through Settings > loomos Account > About loomos Account or via info@loomos.ai in the Privacy Center to revoke consent for collecting, using, and/or disclosing your personal information that we hold or control. For loomos accounts, withdrawing consent is equivalent to terminating your loomos account. You can also contact us at info@loomos.ai to perform related operations based on the specific services you are using. We will process your request within a reasonable timeframe and will no longer collect, use, and/or disclose your personal information based on your request.
Please note that withdrawing consent may have legal consequences. Depending on the scope of your authorization for us to process information, this may result in you being unable to enjoy loomos products or services. However, your decision to withdraw consent or authorization will not affect the personal information processing that was based on your authorization prior to the withdrawal.
E. Terminating Services or Account
If you need to terminate your loomos account, you can submit a termination request in Settings > My loomos Account and follow the prompts to complete the termination process.
To protect your or others’ legitimate rights, we will assess whether to support your termination request based on your use of loomos products and services. Before termination, please ensure that all services related to your loomos account are properly handled; otherwise, we may not immediately support your termination request. To ensure that the account termination request is made by the account owner, we may collect and verify your personal identity information (such as the mobile phone number bound to your loomos account) to verify your identity. We strictly comply with laws and regulations regarding personal information protection. The information collected will only be used for this account termination service.
Important Notice: Terminating your loomos account is an irreversible action. Once you terminate your loomos account, you will no longer be able to use all loomos products and services, and we will delete or anonymize all information related to your loomos account. We recommend that you carefully consider before choosing to terminate your account.
5. Third-Party Services Description
loomos products or services may contain links to third-party websites, products, and services. loomos products or services may also use or provide third-party products or services, such as third-party applications available in the loomos App Store. All links to third-party websites, products, and services are provided solely for user convenience. Please be aware that these third parties may process your related information. We recommend that you carefully read and fully understand their respective personal information protection policies before using third-party products or services.
6. How This Privacy Policy is Updated
We regularly review and may update this Privacy Policy based on changes in business and technology, applicable laws, and best practices. If we make significant changes to this Privacy Policy, we will notify you through reasonable means such as in-app pop-ups, so you can understand what information we collect and how we use it. Such updates will take effect from the specified effective date. We recommend that you regularly review this page to stay informed about our latest personal information processing practices. Continuing to use your loomos account and logging into loomos-related system applications or services will be considered as acceptance of the updated Privacy Policy. When we collect more personal information from you or use or disclose your personal information for new purposes, we will obtain your consent again in accordance with applicable laws.
7. Contact Us
We have established a dedicated department for personal information protection. If you have any comments or questions about this Privacy Policy, or if you have any questions about how we collect, use, or disclose your personal information, please contact us at info@loomos.ai and mention “Privacy Policy.” Generally, we will respond within fifteen business days. When we receive requests, inquiries, or other issues related to your personal information rights, our professional team will address them. If your issue involves a significant matter, we may require you to provide additional information.
If you are not satisfied with the response you receive, you can escalate your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels based on your specific situation.
Contact Address:
loomos Ins.
8 THE GREEN, STE R
Dover, DE 19901
USA
Email: info@loomos.ai